Your data. Our expertise. Always supported.

A managed data analytics service is ongoing, specialist support for the platforms behind your reporting and analytics. It typically covers proactive monitoring, investigating issues, resolving incidents and making improvements, so problems are spotted early and fixed quickly. It keeps your platform reliable without you hiring a full in-house team for every requirement. Explore our wider data analytics services.

Managed support focuses on reliability. We monitor your platforms, investigate problems and resolve incidents under agreed support arrangements. Development resource focuses on capacity. You get a guaranteed monthly allocation of specialist time to improve reports, build pipelines, investigate issues or get advice. Some organisations choose one service and some use both. Not sure which suits you? Talk to us and we will help you decide.

Round-the-clock cover is available, but only where it has been agreed in your contract. Support hours depend on the arrangement we put in place together, so not every agreement includes 24/7/365 coverage. We will talk through the level of cover your business-critical systems need and recommend an option that fits your requirements and budget. Discuss your support hours.

Yes. We often work as an extension of your existing IT or data team, adding specialist expertise without replacing your people. We agree who does what, share findings openly and make sure your team understands every fix and recommendation. Many clients also use us for knowledge sharing and training, so their own team grows stronger over time.

Yes. Your development allocation is flexible, so you can change priorities as your needs evolve. One month it might go on Power BI report improvements, the next on a new data pipeline, a technical investigation or a training session. You agree the priorities with our team, so the time always goes where it adds the most value.

We support the Microsoft data platform, including Microsoft Fabric, Power BI, Azure and SQL Server. Our wider expertise covers Azure Data Factory, Synapse Analytics, Databricks, Delta Lake and data warehousing. If your environment includes other tools, ask us and we will tell you honestly whether we are the right fit.

Not necessarily. We can support platforms that we did not build. We start by reviewing your environment, so we understand how it works and where the risks are, then agree support arrangements that suit you. If you need to improve or extend what you have, our system development team can help too.