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Managed service

Business Intelligence Managed Service

Purple Frog can provide you with a fully managed service to manage, monitor and maintain your SQL Server Business Intelligence infrastructure.

If you use SQL Server Business Intelligence technology (Integration Services, Analysis Services, Reporting Services, Azure, SQL Server Data Warehousing, etc.) and don't have the resources, capacity or expertise to maximise uptime and fix problems quickly, then we can help.

What do we monitor?

For a fixed monthly fee, we will pro-actively monitor your:

  • SQL Server scheduled jobs
  • SQL Server Data Warehouse
  • SSIS ETL (Integration Services) packages
  • SSAS (Analysis Services) cubes
  • SSRS (Reporting Services) reports

This can either be on-prem or in the cloud, wherever your systems are located.

We can monitor and manage any aspect of these systems, including:

  • Failures
  • Performance problems
  • Data errors
  • Hardware capacity
  • Usage analysis

What happens when there's a problem?

If we spot a problem, we'll investigate the details, and will alert you to the issue along with a proposed solution. We can then implement any fixes that may be required. Our support engineers are backed up by tier 1 consultants who are leaders in their field. We challenge you to find a problem they can't resolve!

How is this managed?

We'll install and configure our proprietary 'Purple Frog BI Monitor' on a PC or server, which will tirelessly monitor your BI systems for any problems (24x7, 365) alerting us should it find anything. To back this up, our support engineers will also perform regular manual health checks of your environment.

We operate an on-line helpdesk portal, into which all issues are logged. You are also free to log other issues which our dedicated support team will be happy to investigate for you.

The fixed monthly fee includes the proactive monitoring, as well as a set number of hours per month of developer time. This time can be used to investigate and resolve any failures, or for any other purpose of your choosing; system development, training, enhancements.

How can this help you?

  • Expert specialist skills, without the staffing overhead
  • Flexible and scalable resources on demand
  • Maximise system uptime, and minimise the time to resolve problems
  • Retro-fit enhancements and new functionality to existing legacy BI systems

Where are these services offered?

Purple Frog are based in the UK, offering a global service. The majority of our clients in Europe and the Americas.

What do our clients say?

"Thanks for the support you have given us through the year – the work you do and speed with which you react to problems is fantastic. Glad to have you as our partner."
John Nother, CTO, CardFactory

What next?

Get in touch with us and we would be delighted to discuss your infrastructure with you, and put together a proposal.

We can have the service up and running almost immediately.